You got questions?

Popular questions

Orders typically ship within 1-2 days to process. Shipping times vary based on the individual supplier and destination. Our suppliers have warehouses around the globe. Some products are in the EU region while others are in the Asian region. You can always contact us here if you’d like to query the shipping status of your order.

As we use a bunch of suppliers from all over the globe it’s currently quite difficult to provide all tracking information from all suppliers in one central location on the site. However feel free to get in touch with us if you’d like an update on the status of your order.

We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple merchants, shipping costs are applied separately by item ordered.

Stirrdup is a global platform, connecting customers with merchants from across the world. Your order could ship from a variety of locations depending on the merchant.

Returns and Refunds

We want you to be fully satisfied with your purchase. All items may be returned within 30 days of delivery.

To return an item, please contact our Customer Service team through our contact form. Please note that we don’t cover return shipping costs at this time. For more information on our return policy, please visit our terms and conditions.

Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team in this case.

If you need to cancel any items, please contact us immediately. You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive. If your order has already been processed, you’ll be covered under our standard return policy.

Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won’t see a refund in your account.